Terms and Conditions
General Terms and Conditions
Version 1.1, published February 16, 2024
1. Introduction
1.1. By using, visiting and/or accessing any part of Jettbet Casino (hereinafter referred to as the “Website”) or any subdomain, website or mobile application owned or operated by us, and/or by registering an account on the Website, you agree to be bound by these General Terms and Conditions, our Privacy Policy, our Cookie Policy and other rules that apply to our gaming and betting products on the Website (collectively the “Terms”). You are hereby deemed to have accepted and understood all of the Terms and Conditions.
1.2. You should read the Terms carefully. If you do not agree to them and/or cannot accept them, you should not use, visit or access the Website.
1.3. We may change these Terms from time to time for various reasons (including to comply with legal or regulatory requirements). The current version of the Terms is available on the Website. If you continue to use the Website after such changes have come into effect, you will be deemed to have accepted the changes.
1.4. Jettbet.co is operated by Fortuna Games NV , registered at Dr. H. Fergusonweg 1, Curaçao with registration number 162413. The company holds license number OGL/2024/112/0974 under the National Ordinance on Offshore Games of Hazard, issued by the Central Government of Curaçao. Its subsidiary, Deltaprime Limited , acts as a paying agent and is registered at Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus with registration number HE 444864. Deltaprime Limited acts as the EEA representative of Fortuna Games NV Customer support is available at [email protected] .
1.5. The references “you”, “your”, “customer”, “user” or “player” refer to any person using the Website or the services available there, and/or any registered customer on the Website.
1.6. The reference to “games” refers to Casino, Live Casino, Sportsbook, card games and other games that may be made available on the Website. We reserve the right to add or remove Games from the Website at our sole discretion.
2. Your Account
2.1. Legal requirements
2.1.1. “Account” means an account that you register on the Website after accepting the Terms. By registering an account, you represent that you are at least 18 years of age, or the higher minimum age applicable in your country of residence. It is your responsibility to know whether the services on the Website are legal in your country. Persons under the age of 18 are not permitted to use the Website or its services.
2.1.2. Gambling rules differ between countries. The following countries prohibit online gambling, and therefore you cannot open an account with JettBet: USA, France, Netherlands, Ukraine (incl. occupied territories), Curaçao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, Saba, Netherlands Antilles, Statia, Singapore, Kosovo, Israel, Moldova, Nigeria . JettBet has the right to close accounts opened by persons in these countries and to cancel deposits and bets.
2.2. Account registration
2.2.1. In order to place bets, play and deposit money, you must register an account on the Website.
2.2.2. When registering, you must provide complete and accurate information, including mobile phone number, email address, username, password, and other mandatory information in the registration form.
2.2.3. By registering an account, you agree to provide your real name. We can verify that the information is correct. The information cannot be changed by you, but you can request a change via customer support in certain cases (e.g. in case of a mistake).
2.2.4. If you choose or are assigned a username, password or other security information, you must keep it confidential and not disclose it to any third party. We are not responsible for any misuse of your account resulting from your disclosure of your login details, whether intentional or unintentional. We will never ask for your password.
2.2.5. Employees, former employees of service providers and/or their related persons are not allowed to register accounts on the Website or use its services. The same rules apply to their family members. Violation of this rule will result in permanent closure and forfeiture of winnings. Only deposited amounts will be refunded.
2.2.6. You may not transfer, sell or pledge your account to another person. This includes all assets associated with the account, including winnings, deposits, games, rights or claims.
2.3. Account-related issues
2.3.1. If you forget your password, suspect a data breach or suspect fraud/collusion, you must notify us immediately.
2.3.2. We reserve the right to void any bets/bets if any of the following occurs:
- The account holder or a related party influences the outcome of an event.
- Rules on the Website are being circumvented.
- Results are affected by criminal activity.
- Odds change significantly due to public information.
- Bets are accepted during technical disruptions.
- Errors occur (printing error, technical error, force majeure, etc.).
2.3.3. If we close an account, we have the right to also close future accounts registered by the same person, address, entity or payment method, and to void any bets.
2.3.4. We offer two-factor authentication (2FA) as an additional layer of protection. You are responsible for keeping your login details secure.
3. Multiple Accounts
3.1. You may only register (create) and use one (1) account on the Website.
3.2. Only one account per household, IP address and computer or device is permitted. If two or more users share the same household, IP address and/or device, this must be notified in advance by the respective account holder.
3.3. If you register or attempt to register more than one account, for any reason, we may, at our sole discretion, suspend or close any or all of your accounts. We may also void any bets placed via duplicate accounts, block bonuses and gifts and refuse withdrawal requests. Any refunds, winnings or bonuses earned during the life of the duplicate accounts will be forfeited.
4. Payments
4.1. Once the outcome of a Game in which you have participated is determined or, where applicable, once we have confirmed the outcome of an event and markets have been settled, all winnings will be made available to your account.
4.2. If your account is mistakenly credited with winnings that do not belong to you, whether due to technical error, human error or otherwise, the amount will remain our property and will be deducted from your account. If you manage to withdraw the wrongly paid funds before we discover the error, the amount will (in addition to any other remedies) be a claim against you. In the event of an incorrect credit, you must notify us immediately.
4.3. We will carry out additional verification and identification checks on withdrawals, and we reserve the right to carry out such checks at any level of withdrawal. All transactions are checked for the purpose of combating money laundering.
5. Deposits
5.1. In order to play for real money, you must deposit funds into your account. Deposits can be made online using debit/credit cards, e-wallets, bank transfers or other available payment methods. Available methods are listed on the “Deposit Page”. Cash or checks are not accepted. Some methods may not be available in certain countries.
5.2. We accept payments in different currencies. Payments in a currency other than the account currency will be converted to the account currency at the current exchange rate. Any exchange rate surcharges will be borne by you.
5.3. We reserve the right to request additional identity checks (KYC) upon deposit and to close the account if requested documents are not provided.
5.4. We do not provide any credit for use of our services.
5.5. By depositing, you confirm that all deposits are authorized and that you will not dispute or attempt to reverse the payment through a third party to avoid legitimate obligations.
5.6. In order to prevent money laundering, a deposit must be wagered at least five (5) times before a withdrawal can be made. If wagering requirements apply to bonuses, these must be met before a withdrawal can be requested.
5.7. Third party deposits (e.g. via friend/relative/partner) are not permitted. All payments must be made from an account/payment method registered to the account holder. If a third party deposit is discovered, all winnings will be forfeited and the deposit will be returned to the rightful owner (any bank charges will be borne by the recipient).
6. Withdrawal
6.1. Upon first withdrawal, you must provide KYC documentation: card images (both sides – only the first 6 and last 4 digits visible, CVV/CVC masked), bank statement, valid ID document, proof of address and proof of ownership for other payment method used. Additional requirements may apply per payment channel.
6.2. We may change the maximum amount allowed per transaction for each payment method at any time without prior notice.
6.3. Withdrawals are only processed when all wagering requirements have been met.
6.4. Funds marked as “Bonus” and funds locked in a suspended game cannot be withdrawn.
6.5. Your initial deposit must be wagered at least five (5) times before withdrawals can be made.
6.6. Our finance department reserves the right to finally determine the payment method.
6.7. Withdrawal requests are processed within 24-48 hours after successful ID and account verification, Monday-Friday 09:00-17:00 (GMT+1). The Finance Department may finally decide on the payout method.
6.8. With an active bonus, withdrawals cannot be requested. Upon bonus termination, both bonus winnings and any real money winnings will be forfeited.
6.9. Withdrawals are made to your bank account or other available method in the “Cashier”. As a rule, the same method is used as for deposits.
6.10. If a withdrawal is cancelled, the funds will be returned to the account and can be used further. We are not responsible for any losses incurred while playing after the cancelled withdrawal.
6.11. Our products are consumed immediately during play. Refunds/right of withdrawal therefore do not apply.
6.12. An account can only have one (1) pending withdrawal request at a time. Maximum limits:
– Per transaction: €500
– Per 24 hours: €500
– Per week: €3,500
– Per month: €15,000
6.13. Before approving withdrawals, we may request legal ID (e.g. certified passport/ID), as well as telephone, facial or other verification.
6.14. Only one pending withdrawal request per payment method may exist at any one time. Depending on the method, only one withdrawal request can be made per 24-hour period.
6.15. Winnings over €15,000 (or equivalent) may be paid in monthly instalments of up to €15,000 until full payment is made. Progressive jackpot winnings are paid in full.
6.16. In the event of a breach of the rules, we may, at our sole discretion, void winnings, forfeit balances (winnings and deposits), cancel bets, terminate the agreement and close the account.
6.17. The maximum daily profit for a customer may not exceed €100,000 (or equivalent). “Day” means 00:00–23:59 GMT.
6.18. The minimum withdrawal is €20 / NZ$30 / A$30 / C$30 / CHF 20 / DKK 140 / NOK 200 / R$100 / PLN 80 / Ft 7,600 for cards and other methods.
6.19. The Risk Department may request OTP verification via phone/WhatsApp/email/SMS before processing withdrawals. The code will only be sent to registered contact details. If OTP verification is not completed within the agreed time, all winnings may be voided and the account may be closed without reopening.
6.20. The Risk Department may delay the Finance Department’s withdrawal processing for up to 14 business days for additional account verification and/or checks with third-party providers.
7. Account closure
7.1. We may close your account at any time and request that you withdraw the balance of the account, less any relevant fees. To close your account: cancel any open bets (if applicable) and contact Customer Support. If the reason is a gaming problem, please inform us.
7.2. Refund method is determined by us at our sole discretion.
7.3. We may close your account and refund “Available for Withdrawal” less fees, without any obligation to give reasons or provide prior notice.
7.4. We may cancel and remove bonuses that have not been used within one (1) month of award.
7.5. We may refuse withdrawals in the event of fraud, in which case the account will be blocked and payment will not be made.
8. Personal data
8.1. We comply with applicable data protection legislation for personal data you provide. Your data is processed in accordance with our Privacy Policy (available via link on the Website).
9. Crashed & Interrupted Games
9.1. Criminal activity
In the event of irregularities (including suspected money laundering/fraud), we reserve the right to close accounts and/or report to relevant authorities. All balances will be blocked, withdrawals will be voided, and deposits and winnings will be forfeited.
9.2. Collusion and cheating
We may deactivate accounts and forfeit balances (including deposits and winnings) if advantage is gained through information sharing or collusion (e.g. chip dumping/transferring, hand discussion during play, multiple access to the same account, “soft play”). Games are reviewed manually and automatically; we investigate complaints and conduct random checks.
9.3. Fraudulent behavior
9.3.1–9.3.2. Users who exploit the bonus system through unusual patterns are monitored. JettBet may void winnings in case of abuse, as this harms fair players. Examples:
– Delaying game rounds (incl. free spins/bonus features) until no wagering requirements remain.
– Leaving high stakes on the table (e.g. blackjack) and returning after bonus requirements have been reset.
– Building value in games with bonus money, losing the bonus and then cashing out the value with real money.
9.3.3. Minimum risk bets may not contribute to promotions/wagering requirements/points. For example, simultaneous bets on red and black in roulette or covering almost the entire table.
9.4. The following are not allowed to register an account or play: professional/amateur athletes, sports managers, coaches, owners, team personnel, referees, league officials, etc. Also applies to their family/relatives (partner, parent, spouse, child, sibling). The ban applies to all products (sports betting, live dealer, casino, slots).
9.5. We may pause/reject bets in whole/partially without explanation if the account is suspected of causing damage/loss to the customer or JettBet, including in the event of an investigation or rule violation.
9.6–9.7. Arbitrage and value betting are prohibited. In the event of such activity, we may void all bets, withhold and confiscate funds, and terminate the account.
9.8–9.10. Bonus manipulation is prohibited. Examples: playing prohibited games for the promotion; betting over €5 (or equivalent) where terms and conditions prohibit; results: bets may be voided, funds withheld and account closed.
9.11. Manipulation of sports bonuses may include: betting on prohibited markets, opposite outcomes or repetitive bets, or betting on real+virtual balance more than twice in a row.
10. Live chat
10.1. A chat facility may be provided and moderated by us. We may review and save all content. The chat is for recreational/social purposes and the following rules apply.
10.2. You may not post sexually explicit or grossly offensive statements (e.g., hate speech, racism, or foul language).
10.3. You must not post abusive, defamatory or harassing statements against the Website or us.
10.4. You may not advertise or refer to other online services.
10.5. You must not make any untrue/derogatory statements about us, the Website or any affiliated sites.
10.6. Collusion via chat is prohibited. Suspicious chats will be reported to authorities.
10.7. In the event of a breach, we may remove the chat or terminate your account immediately. Any funds in excess of what may be due to us will be refunded.
11. Crashed & Canceled Games (Technology)
11.1. We are not responsible for downtime, server outages, lag or other technical/political disruptions. Refunds can only be given at our sole discretion.
11.2. We are not liable for any damage/loss that is deemed to have arisen due to the Website or its content (e.g. delay/interruption, data loss/corruption, communication errors, misuse or errors/omissions in content).
11.3. In the event of a system error in the casino, all bets will be void.
11.4. If a game is started but interrupted due to a system error, the stake will be refunded to your account or by another approved method. Any accumulated credit at the time of interruption will be credited accordingly.
12. Transfers
12.1. We may assign our rights/obligations under the Terms. You may not assign your rights/obligations.
13. Complaints
13.1. Complaints may be filed within six (6) months from the event or from settlement/withdrawal related to the dispute.
13.2. Complaints process:
- Contact customer support via support@jettbet or live chat.
- If unresolved: escalate as a formal complaint and provide full name, registered email, username, date of complaint and incident, clear description, and relevant attachments.
13.3. Responsible Gaming complaints (e.g. self-exclusion) will be acknowledged within 2 business days and resolved within 5 business days (can be extended to 2 weeks). Other complaints will be acknowledged within 7 calendar days and resolved within 4 weeks (can be extended to 8 weeks in exceptional cases).
13.4. If you are not satisfied, you can turn to an independent ADR body. The process is free of charge. Only one ADR complaint per case.
Current ADR contact: [email protected]
13.5. JettBet stores complaint records for at least five (5) years and reports statistics semi-annually to the Curaçao Gaming Authority (CGA).
14. Agreement & Evidence
14.1. These Terms, Privacy Policy, Cookie Policy and documents expressly referred to therein as well as guidelines/rules on the Website constitute the entire agreement between you and us in relation to the Website and supersede any previous agreements entered into at the same time (except in the case of fraud).
14.2. Printouts of the Terms and Conditions and electronic messages are admissible as evidence in court/authority to the same extent as paper originals.
14.3. If any provision is illegal/unenforceable, it shall be severed without affecting the remaining provisions.
14.4. In the event of any language discrepancy, the English version shall prevail.
14.5. These Terms are governed by the laws of Curaçao and the parties submit to the courts of Curaçao and applicable arbitration rules.
15. Copyright
15.1. We own the Jettbet.co trademark and logo. Unauthorized use may result in legal action.
15.2. https://jettbet.co is the Website URL. Unauthorized use on any other website/application without our written consent is prohibited.
15.3. We own or license the technology, software and business systems on the Website.
15.4. The content and structure of the website belong to us. Copyright includes text, graphics, code, files and links. Reproduction/transfer/storage in whole or in part requires written permission. Registration/use does not grant any intellectual property rights.
15.5. Links to the Website or its pages may not be included on another website without our written consent.
15.6. You may not use automated/manual tools to monitor pages or content.
15.7. Unauthorized use or copying may be prosecuted.
16. Promotions: Terms and Conditions
16.1. Each promotion has its own promotional terms and conditions (“Promotion Terms”) in addition to these Terms and Conditions. Please read them together.
16.2. By participating, you agree to the Terms and Conditions and the Promotion Terms.
16.3. In the absence of specific Campaign Terms and Conditions, these Terms and Conditions apply.
16.4. Each promotional term applies independently of the others. If one provision is inappropriate/incorrect, the remaining provisions apply.
16.5. Participation implies full acceptance of the Terms and Conditions including the Promotion Terms and Conditions; our decisions are final.
16.6. We may terminate/cancel the promotion without prior notice. Violation may result in disqualification from reward.
16.7. We may withhold credits/bonuses/vouchers/points/prizes at our sole discretion.
16.8. We may inform you about promotions via email, SMS, chat, WhatsApp, social media, mobile notifications or app.
16.9. We are not responsible for incorrect information due to website, user equipment or human/technical errors.
16.10. Bonuses and bonus money
16.10.1. We regularly offer bonuses (free spins, cashback, free games, extra funds, etc.). Bonuses usually have wagering requirements before withdrawal. Read the rules before using.
16.10.2. Bonus rules
16.10.2.1. Bonuses are credited to the bonus balance.
16.10.2.2. When the wagering requirements are met, the bonus is moved to the main balance and can be withdrawn.
16.10.2.3. In the event of bonus abuse, we may delete/reject bonuses and bonus winnings and immediately block the account without any liability for compensation.
16.10.2.4. Using bonuses to build up “in-game” value and then retrieve the value with real money after the requirements have been cleared will result in the winnings/bonuses being declared void.
16.10.2.5. Winnings via bonuses cannot be withdrawn before the bonus has been wagered.
16.10.2.6. Malfunctions void all bets and payouts; we may reclaim winnings caused by errors up to the last deposits.
16.10.2.7. Please read the applicable bonus policy and follow the terms and conditions.
16.10.2.8. Bonuses have a validity period. Default is 30 days, unless otherwise stated. Failure to meet wagering requirements may result in the bonus being removed.
16.10.2.9. Standard requirements: casino 30x bonus amount, sportsbook 15x bonus amount (may vary per promotion).
16.10.2.10. Wagering requirements define the total bet before transfer to cash. Not all games count equally: Blackjack, roulette, arcade (e.g. Heads or Better, Dice Twister), video poker (e.g. Jacks or Better), baccarat, Casino Hold’em, 2 Ways Royal, craps and sic bo contribute 5%; table games 10%; Sic Bo, Royal Craps, Baccarat, Red Dog 0%; most slots 100%. Percentages are subject to change – check with support if necessary.
16.11. Wagering requirements
16.11.1. The bonus remains in the bonus balance until the requirements are met.
16.11.2. The requirements are a multiple of the bonus (or bonus + deposit) which must be wagered before withdrawal.
16.11.3. Wagering requirements are cancelled when the balance is below €0.10 (or equivalent).
16.11.4. Winnings from the bonus cannot be withdrawn until all bonuses have been wagered.
16.11.5. If you choose a bonus and it is activated, you can initiate a withdrawal at any time – this is considered as you forfeiting the bonus and results in immediate loss of the bonus balance and any associated funds.
16.12. Free spins are played with the same chance of winning as real money. Winnings are normally converted to bonus money and must be wagered.
17. Sports Betting Rules
17.1. We accept bets/bets on sporting events presented on the Website. The bets are subject to the rules of the respective sport (basketball, tennis, e-sports, etc.).
17.2. You cannot play for more than your account balance.
17.3. Once a bet has been placed and confirmed, it cannot be changed or cancelled by the user.
17.4. Before the start, we may at our sole discretion cancel a bet in whole/part even after acceptance, without giving a reason. After the start, we may cancel a bet in whole/part for a valid reason, e.g.:
– obvious error in text/odds/start time;
– attempt to circumvent limits/risk management (multiple similar bets, multiple accounts);
– advantage of insider/public information;
– combination of related bets;
– active participation in the event (player/referee/manager etc.);
– technical error giving incorrect odds/events;
– other valid reason communicated upon request.
17.5. We may void all bets if the venue of the event changes.
17.6. We may cancel all bets in the event of major changes in conditions (game time, distance, number of periods, etc.).
17.7. Winnings are credited after the final result is confirmed.
17.8. Markets are settled when the outcome is determined. If a market is not settled earlier, we may settle after regular playing time unless otherwise stated. Example: Football 1X2 refers to 90 minutes including stoppage time; overtime is only included if the market specifically states so. If the start is delayed, the event may be kept open for up to 48 hours; we may still void bets and refund stakes. If an interrupted event is resumed within 48 hours, settled markets may be settled and others may be voided. Exceptions: Tennis – bets stand until an official winner is determined; in the event of a withdrawal, settled markets are settled, others are voided. Baseball – two consecutive matches count as Game 1 and Game 2 respectively; the 48-hour rule applies.
17.9. Explanations of specific bet types:
– First/Anytime Goalscorer/Last Goalscorer: if at least one goalscorer is present at the time of interruption, the bet stands as “first goalscorer”; “last goalscorer” is void. Bets on “Anytime Goalscorer” win if the player scores; others are void.
– Player Props: if the player does not start, the respective bet is void (exceptions as stated: anytime/first/last goalscorer, player to score x+/x team first goalscorer).
– Head-to-Head: valid if both participants participate; in the event of a tie, the bet is void.
– Outright: valid if all participants start; if any of them are missing, odds may be reduced proportionally. In the event of a tie, odds are divided by the number of participants.
– Card markets: yellow=1, red=2, two yellows that become red=3; max. 3 per player. Regular time only. Cards after the final whistle do not count; cards to non-players do not count.
– Card points: yellow 10p, red 25p, second yellow (to red) 25p (second yellow does not count separately).
– Corners: counted when taken; if awarded but not taken it does not count; retaken only as 1. Interval is based on when the corner is awarded.
– Time interval: 00:01–15:00 = 1–15 min; 30:01–HT; 75:01–FT. Referee’s additions count towards each period.
– Team statistics (shots, shots on goal, offside, throw-ins, fouls, saves, kick-ins, specials): settled according to priority source order. Only initial publication is used; later changes do not result in re-settlement.
– Player statistics in football: settled according to OPTA .
– Penalty shoot-out – total: predict total number of goals in penalty shoot-out.
17.10. VAR (video review) is considered confirmed when the TV broadcast shows the referee’s signal (draws a TV box in the air) or when the main referee reviews on the screen. “Goal Check” on the board or hand to ear is not an official review.
17.11. Betting via agents/bookmakers/betting agents is not permitted. Betting on events where the player himself is a participant (player, referee, manager, owner, etc.) or where close relatives participate is prohibited. In case of violation, we may refuse payment and amounts already bet and cancel bets. We are not responsible for identifying such a connection in advance and may act when this becomes known.
17.12. Live scores on the Website are for information only and do not constitute a regulation. Please check the information before betting.
17.13. Early Payout : A feature that allows a bet to be settled as a winner early if a predefined condition is met. When the condition is triggered, the bet is a winner regardless of the final result. Availability, terms and markets are determined by the Sportsbook and may vary.
– May be included in combination/system bets and Bet Builder.
– Markets are marked with “Early Payout” and tooltips indicate terms.
– Availability is not guaranteed and may be withdrawn without notice.
– In combination/system bets, only the parts where the condition is met are settled; the rest are open.
– Incorrect decisions due to technical/human error can be corrected according to general rules.
– Decisions via Early Payout are final and cannot be revoked even if the final result changes.
– We may refuse/void bets according to general rules; in case of voiding, regular rules apply.
